MuttSchool can not grant any refunds on our services, including partial refunds.
After you have purchased credits and attended the first class session (this includes group classes, day training, boarding school, private lessons, etc.), refunds will not be given for unused credits. If you sign up for a service that you don’t feel is working for you or your dog, let us know. We have other training options that we can move your dog into to use your purchased credits.
MuttSchool offers classes and lessons that allow for flexible scheduling. You purchase credits and can redeem them as they work in your schedule. We feel that keeping our class size small is for the benefit of all participants. When you sign up for a class or lesson date, you are reserving a spot in which someone else may not sign up. If you don’t show up to that scheduled class or cancel a private lesson last minute, you will lose the credit for that class. If you need to cancel or reschedule, please give us 48 hours notice for your code for that class or lesson to not be considered used.
We are not able to refund for you changing your mind about training, not having enough time to attend classes or lessons, not being able to arrange transportation or rehoming your dog.